Overview

Welcome to Taile & Canvas! Our store is dedicated to bringing you high-quality custom pet portrait pillows. We value your trust and aim to provide the best shopping experience. Below, you will find our store policies for your reference.

Shipping Policy

At Taile & Canvas, we strive to deliver your orders in a timely and efficient manner. Please review the details below for more information:

• Processing Time: Orders are processed within 1 to 3 business days after your order confirmation.
• Shipping Costs: We offer free shipping on all orders within the USA.
• Delivery Time: Orders are delivered within 7 days (USA) from the shipment date.
• International Shipping: Available for international customers. Rates and delivery times vary.
• Tracking: You will receive a tracking number once your order has shipped.

Return & Refund Policy

We want you to love your custom pet portrait pillows! If you're not fully satisfied, please refer to the following guidelines:

• Returns: We accept returns within 30 days from the date of delivery. The item must be in unused, original condition.
• Refunds: Once we receive your returned item, we will issue a full refund to your original payment method.
• Exchanges: If you'd prefer an exchange, please contact us at tailcanvasshop@gmail.com for assistance.

Privacy Policy

Your privacy is important to us. We collect and use your personal information solely to process and deliver your orders. For more details, please review our Privacy Policy available on our website.

Contact Information

If you have any questions about our policies or need further assistance, feel free to contact us at: