Welcome to Our Help Center

At Taile & Canvas, we're committed to providing excellent customer service. Here, you’ll find the answers to common inquiries, and if you need further assistance, we’re always here to help.

Order Assistance

If you need assistance with placing or managing your order, here are some ways we can help:

• Order Status: Track your order and check delivery updates.
• Order Modifications: If you need to make changes to your order, please contact us as soon as possible.
• Payment Issues: For any questions regarding your payment method or billing, feel free to reach out.

Shipping Information

We offer free shipping on all orders within the USA. If you're located outside the USA, we also provide international shipping. Please check our shipping section for detailed information on shipping rates, delivery times, and tracking updates.

Returns & Exchanges

If you’re not fully satisfied with your purchase, we accept returns and exchanges within 30 days from the delivery date. Please ensure that the item is in unused, original condition. For return instructions and policies, please contact our support team.

Product Information

All of our products are handmade with care, offering custom pet portrait pillows. If you have any questions about a specific product, including size options, materials, or customization details, our team is ready to assist you.

Contact Us

If you cannot find the answer to your question or need further assistance, feel free to contact us. Our customer support team is here to help!