Frequently Asked Questions

• 1. What is Taile & Canvas?

  Taile & Canvas is a store specializing in custom pet portrait pillows, designed to bring your furry friends to life in a unique and personal way.

• 2. How do I place an order?

  Simply browse our collection, select your desired pet portrait pillow, and follow the checkout process to complete your purchase.

• 3. Can I customize my pet portrait pillow?

  Yes! You can upload a photo of your pet during the ordering process, and we will create a custom portrait pillow based on that photo.

• 4. What sizes are available for the pet portrait pillows?

  Our pet portrait pillows come in a variety of sizes, including small (16x16"), medium (18x18"), and large (20x20").

• 5. How long does it take to receive my order?

  Orders are processed within 1-3 business days. Delivery time typically takes 7 days within the USA, and 15 days for international orders.

• 6. Do you offer international shipping?

  Yes, we ship internationally. Shipping rates and delivery times vary depending on your location.

• 7. How do I track my order?

  Once your order has shipped, you will receive an email with a tracking number to track your order.

• 8. Can I change or cancel my order after placing it?

  We process orders quickly, so we recommend reaching out as soon as possible. If the order has not been shipped, we can assist with changes or cancellations.

• 9. How do I take care of my pet portrait pillow?

  For best results, spot clean or hand wash with mild detergent. Avoid machine washing or tumble drying to preserve the quality of the pillow.

• 10. Can I purchase a gift card for Taile & Canvas?

  Yes, we offer gift cards. You can purchase them directly from our website and gift them to someone special!

• 11. Do you accept returns?

  We accept returns within 30 days of delivery. Items must be in unused, original condition to be eligible for a return.

• 12. How do I exchange an item?

  If you need an exchange, please contact us directly at tailcanvasshop@gmail.com for assistance.

• 13. What payment methods do you accept?

  We accept major credit cards, PayPal, and other secure payment methods during checkout.

• 14. Are the pillows machine washable?

  We recommend spot cleaning or hand washing to preserve the custom design and quality of the pillow.

• 15. How do I upload a photo of my pet for customization?

  During the checkout process, you will be prompted to upload a high-quality photo of your pet for us to create your custom portrait pillow.

• 16. Do you offer gift wrapping?

  Currently, we do not offer gift wrapping, but we are working to provide this option in the future.

• 17. Can I track multiple orders with one tracking number?

  Each order has a unique tracking number. You can track them separately using the respective tracking numbers provided.

• 18. Are there any discounts or promotions available?

  We often have special promotions and discounts. Please subscribe to our newsletter for the latest updates.

• 19. Can I leave a review for my pet portrait pillow?

  Yes! We encourage our customers to leave reviews for their custom pet portrait pillows to help others with their decision-making.

• 20. How can I contact customer support?

  You can reach us via email at tailcanvasshop@gmail.com or call us at +1 762-910-2063. We’re here to help!

Need Further Assistance?

If you have additional questions or need more information, please don't hesitate to contact us: